REFUND POLICY

Eclectic Endeavors Refund Policy

We understand that things change and you may not be able to attend events for which you have purchased a ticket, booth, table or space. The following refund policy addresses your change in circumstances while imposing reasonable limits and fees to cover the administrative efforts and expenses involved on our end.

Refund Eligibility

The primary registrant may request a refund for all or a portion of the registration costs, which includes only the items paid for through the official event registration process (typically excluding hotel costs and other external services or items). Your refund request must meet the following requirements and deadlines.

Refund Requests

All requests for refunds must be made in writing by letter, or e-mail and received by Eclectic Endeavors prior to the deadline dates below. Requests by phone, text, Facebook messenger, or any other communication method will not be accepted.

Eclectic Endeavors
P.O. Box 1091
Ozark, MO 65721

Email: updates@springfieldgame.com

Refund Request Deadlines

Requests must be received no later than 30 days before Pre-Registration closes (Year 10 = 8/1/18) to be eligible for a full refund. Any requests received between the 30 days prior mark mentioned previously and the closing of Pre-Registration will be refunded at 50%. No requests received after Pre-Registration closes will be eligible for a refund or offering credit (see below).

Electronic refunds for cards used will be processed within 24 hours of email / letter received.   Refund checks for cash or other transactions will be mailed within 2-3 weeks after G.A.M.E. EXPO ends.

Refunds will be amounts minus processing fees from Stripe / Square / administrative fees for checks and mailing.

Alternative to Refund

In lieu of a refund check, unused payments may be converted to a charitable contribution. A tax-deductible receipt will be issued for the full amount paid. This request may be made in writing or email within a full week (5 working days) after G.A.M.E. closes without penalty or administrative fee deduction.

Special Circumstances

Special refunds may be granted if an attendee is unable to attend the event due to a family death, illness, or other extraordinary circumstance. Please contact Eclectic Endeavors by letter or e-mail to request special consideration.   Again, requests by phone, text, Facebook messenger, or any other communication method will not be accepted.

G.A.M.E. Policies

These are the parts of our policies concerning attendees and behavioral guidelines that all attendees agree to upon purchasing a pass into G.A.M.E.   For our full documented polices you can read those at this link.


Attendee Conduct Policy

All of the following constitute grounds for expulsion from the convention without refund:

  • Violating any federal, state, or local laws, facility rules or convention policies
  • Failure to comply with the instructions of GAME Staff or security personnel
  • Using anything in a threatening or destructive manner against person or property
  • Endangering the safety of oneself or others
  • Threatening, stealing, cheating or harassing others
  • Failure to conduct oneself in a mature manner

If you experience or witness any of the above, please seek out GAME Staff or Security to report the incident. A staff member will always be located at GAME HQ.

Age Guidelines

16 & older – On your own
13 to 15 – There must be an adult in the facility at all times
12 & under – There must be an adult within reach of child at all times

When paying for your registration, you need to be 16 years or older.  If you are 15 or younger, you need to have parents permission.

No Harassment Policy

GAME is dedicated to providing a harassment-free Event experience for everyone, regardless of gender, sexual orientation, disability, physical appearance, body size, race, religion, or affiliation. We do not tolerate harassment of convention participants in any form. Convention participants violating these rules may be sanctioned or expelled without refund at the discretion of show management.

Costumes & Weapons

Weapons and items that appear to be weapons are not allowed at GAME. Self defense, recreational and utility items such as knifes, tazers, pepper spray, BB guns, cap guns, air-soft weapons, paintball guns, water guns, martial arts weaponry, including wooden practice weapons, etc, are not welcome, even if it is lawful to own and carry them in other public places. Off duty security, law-enforcement and military personnel are not allowed to bring their weapons to GAME. Items resembling futuristic weapons, fantasy weapons and non-projectile boffer weapons may be allowed provided they are not handled in a careless, threatening or destructive manner against persons or property.

Questionable items can be brought to the Registration Desk in the convention center during operating hours to be checked for compliance with this policy. Some events may provide exceptions to this policy under strict circumstances defined by that event.

20th & 21st century uniforms may not be worn as costumes. These include any uniform that can be construed as a military uniform from any country or a uniform worn in an official capacity, such as security guard, police officer, deputy, fire marshal, paramedic, etc. Active duty military personnel are permitted to wear their government-issued uniforms.

GAME Staff or security personnel may inspect any item or costume at any time during the convention. Failure to comply with these policies and/or the instructions of GAME Staff or security personnel may result in immediate removal from the convention without refund.

Event Spaces

GAME reserves the right to clear each room after an event. Attendees will not be allowed to remain in the room for the next event.

Items cannot be stored in event spaces. If found, items may be moved or discarded.

Lost & Found

GAME HQ will serve as the center for lost and found items during the convention. Unclaimed property will be turned over to the convention center security office at the close of the convention. You can help protect your belongings by including identification tags with mobile phone numbers in wallets, purses, backpacks and other loose items. Labeling belongings helps us attempt to return recovered items to their rightful owners.

Volunteer Policies

Volunteers are eligible for admission to GAME at a rate of a $5 discount for each 2 hour shift worked. Five two-hour shifts for a total of ten hours of time equals one free admission to GAME.

Perks include:

  • Free admission
  • Access to the Staff/Henchmen area
  • Snacks and drinks from the concessions area

Eligibility:

  • Volunteer ten hours of time at GAME
  • Attend one planning meeting and meet either the Chairman or the Volunteer Director
  • Attend training session(s) when announced

Personal Volunteers

Directors can ask for and find volunteers for their own areas, for their own use. These volunteers answer primarily to the director that procured them and will be subject to normal volunteer application procedure.

Prices and Rates

Credit/Debit card Processing fees may apply.

No checks accepted.

Refunds are based on our policy statement here.

Individuals

7 and under – FREE

8 to 12 years old 3 day badge – $5 with paid adult

13 & up Weekend Pass – $30

Friday Only – $15

Saturday Only – $30

Sunday Only – $10

NO VISITORS PASSES.  (Year 8 was the last year these were offered).

All badges are upgradeable at the event.

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